Cancellation Policy

We ask that you please reschedule or cancel at least 1 day before the beginning of your appointment. A cancellation within 24 hours will result in 100% of the reserved service fee. 

Santa Rosa Lash Salon

Pre Appointment Instructions

  • If you have an allergy to Latex, please call in to book your appointment. You will need to​ schedule a free skin patch test to check for signs of a possible reaction prior to application.

  • Please arrive 10-15 minutes before your scheduled appointment to fill out paperwork.

  • Avoid caffeine, it can cause your eyes to flutter which can make applying lashes difficult for​ your stylist.

  • Make sure your eye area is completely clean; free of makeup, lotions, and any other face​ products.

  • Upon booking we ask for a credit card to be placed on file to complete your appointment​ request. Without this information we cannot hold your appointment for you. Your credit card​ is only needed to protect our cancellation policy.

Post Appointment Instructions

  • Do not wet your lashes after your service on the day of your appointment.

  • Always avoid all products containing oil, i.e. Lotions, Cleansers, Makeup Removers, Eye ​Creams.

  • Wash your lashes every night (skipping the day of application) with lash safe wash, facial ​soaps are too abrasive and dry out your lashes. Washes will be available to purchase after you​r ​appointment.

  • Do not brush extensions when wet. Use your disposable mascara wand to brush your lashes daily.

  • No rubbing, picking or pulling your lashes, this can damage your natural lash line.

  • It is preferable to sleep on your back or if you do sleep on your side, make sure your eye area does not come into contact with your pillow.

  • Please schedule lash appointments before you leave our salon, as our schedule fills up quickly and we cannot guarantee an appointment without a few weeks notice.