Cancellation Policy

If you cancel your appointment with more than 24 hours notice, no fee will be charged to your credit card. However, all cancellations within 24 hours will be ​charged 50% of the reserved service fee. A “no show” or cancellation within 4 hours of the reserved appointment time will result in 100% of the reserved service fee.  Reoccurring cancellations within 24 hours will be subject to additional charges. 

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Pre Appointment Instructions

• If you have an allergy to Latex, please call in to book your appointment. You will need to​ schedule a free skin patch test to check for signs of a possible reaction prior to application.

• Please arrive 10-15 minutes before your scheduled appointment to fill out paperwork.

• Avoid caffeine, it can cause your eyes to flutter which can make applying lashes difficult for​ your stylist.

• Make sure your eye area is completely clean; free of makeup, lotions, and any other face​ products.

• Upon booking we ask for a credit card to be placed on file to complete your appointment​ request. Without this information we cannot hold your appointment for you. Your credit card​ is only needed to protect our cancellation policy.

Post Appointment Instructions

• Do not wet your lashes the day of your appointment, this includes rigorous exercise and steam.

• Always avoid all products containing oil, i.e. Lotions, Cleansers, Makeup Removers, Eye ​Creams.

• Wash your lashes every night (skipping the day of application) with lash safe wash, facial ​soaps are too abrasive and dry out your lashes. Washes will be available to purchase after you​r ​appointment.

• Do not brush extensions when wet. Use your disposable mascara wand to brush your lashes daily.

• No rubbing, picking or pulling your lashes, this can damage your natural lash line.

• It is preferable to sleep on your back or if you do sleep on your side, make sure your eye area does not come into contact with your pillow.

• Please schedule lash appointments before you leave our salon, as our schedule fills up quickly and we cannot guarantee an appointment without a few weeks notice.